Terms of Service

Terms of Service

Effective Date: [11.02.2025]

Welcome to 11 Dates. These Terms of Service govern your use of our website (https://11dates.co.uk) and online community, including our Zoom-based speed dating events. By accessing or using our services, you agree to these Terms. If you disagree, please refrain from using our services.

1. Eligibility

• You must be at least 30 years old to use 11 Dates.
• By registering, you confirm that all information provided is accurate and truthful.
• 11 Dates reserves the right to refuse or terminate membership at our discretion if any violation of these Terms is found.
• Users must pass verification procedures as required by 11 Dates to prevent fraudulent activity and maintain community safety.

2. User Conduct & Prohibited Activities

2.1 General Behaviour

To maintain a safe and respectful community, the following actions are strictly prohibited:

• Harassment, hate speech, discrimination, or any form of abusive behaviour.
• Fraudulent activity, including impersonation or misrepresentation.
• The creation of fake profiles or misleading identities.
• Spamming or unauthorized promotions of third-party services.
• Sharing private information of other users without consent.
• Engaging in illegal activities or violating any applicable laws.

2.2 Participation in Speed Dating Events

• Users must act respectfully during all 11 Dates events.
• Recording, screenshotting, or sharing event content without permission is strictly prohibited.
• Inappropriate behaviour (e.g., offensive language, nudity, misconduct) will result in immediate removal and possible account termination.
• Any violation of event guidelines may result in a temporary or permanent ban from the platform.

3. Membership, Fees & Refunds

• Some features of 11 Dates require payment, including event access and memberships.
• You agree to all pricing and payment policies by subscribing or purchasing event tickets.
• Recurring memberships automatically renew unless cancelled at least 48 hours before the next billing cycle.
• No refunds will be issued for completed transactions except in cases where 11 Dates cancels an event. “For full details on refunds and cancellations, please refer to our Refund Policy.”
• Users may receive event credit but not a cash refund if an event is rescheduled.
• Chargebacks initiated without contacting 11 Dates will be considered fraudulent and may lead to account suspension.

4. User Verification & Safety

• Users must complete the required identity verification process before attending an event.
• 11 Dates may request photo ID verification or other security measures to confirm identity.
• Any attempt to provide false or misleading information will result in immediate membership termination.
• 11 Dates does not conduct background checks but takes reasonable steps to verify members to prevent fraud.
• Users are responsible for their own safety when interacting with other members.

5. Chargeback & Dispute Policy

• If you have a payment dispute, you must contact us first at hello@11dates.co.uk before initiating a chargeback.
• Unauthorised chargebacks may result in membership suspension or legal action.
• If a chargeback is wrongfully claimed, 11 Dates reserves the right to ban the user permanently from future events.

6. Account Termination & Suspension

• 11 Dates reserves the right to suspend or terminate accounts for violating these Terms.
• Users may request to delete their account by emailing hello@11dates.co.uk.
• If 11 Dates receives multiple complaints about a user, it may investigate and take action, including permanent removal.
• 11 Dates has zero tolerance for fraudulent activity, misconduct, or disruptive behaviour.

7. Disclaimer & Limitation of Liability

• 11 Dates provides a platform for virtual dating events but does not guarantee successful matches, relationships, or personal outcomes.
• 11 Dates is not responsible for interactions that occur outside our platform.
• Users participate in events at their own risk.11 Dates assumes no liability for:
  • Any interactions or relationships formed between users.
  • Misrepresentation by other participants.
  • Any damages, disputes, or losses arising from user behaviour.

8. Reporting Violations

• Users can report misconduct or violations by emailing hello@11dates.co.uk.
• 11 Dates will review complaints and take appropriate action if necessary.

9. Changes to Terms

• 11 Dates reserves the right to update these Terms at any time.
• Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

10. Governing Law & Jurisdiction

• The laws of England and Wales govern these Terms.
• Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

For any questions regarding these Terms, please contact:
📧 hello@11dates.co.uk
🌍 https://11dates.co.uk

Privacy Policy

This privacy policy applies between you, the User of this Website, and 11 Dates, the owner and provider of this Website. 11 Dates takes the privacy of your information very seriously. This privacy policy applies to our use of any Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://11dates.co.uk/terms-of-service

Please read this privacy policy carefully.

Definitions and Interpretation

In this privacy policy, the following definitions are used:

• Data: Collectively, all information you submit to 11 Dates via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.
• Cookies: A small text file placed on your computer by this Website when you visit certain parts of the Website and/or use certain features. Details of the cookies used by this Website are in the clause below (Cookies).
• Data Protection Laws: Any applicable law relating to the processing of personal Data, including but not limited to the UK General Data Protection Regulation (UK GDPR) and any national implementing laws, regulations, and secondary legislation.
• 11 Dates, or us: 11 Dates, an online community providing speed dating and related services.
• UK and EU Cookie Law: The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.
• User or you: Any third party that accesses the Website and is not either (i) employed by 11 Dates and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to 11 Dates and accessing the Website in connection with the provision of such services.
• Website: The website that you are currently using, https://11dates.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

Scope of this Privacy Policy

This privacy policy applies only to the actions of 11 Dates and Users concerning this Website. It does not extend to any websites that can be accessed from this Website, including any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, 11 Dates is the “data controller.” This means that 11 Dates determines the purposes for which, and how, your Data is processed.

Data Collected

We may collect the following Data, which includes personal Data, from you:

• Name;
• Date of birth;
• Gender;
• Contact Information such as email addresses and telephone numbers;
• Demographic information such as postcode, preferences, and interests;
• Financial information such as credit/debit card numbers (processed securely by third-party payment providers);
• Web browser type and version (automatically collected);
• Operating system (automatically collected);
• Zoom meeting participation data, including attendance records for online speed dating events.

How We Collect Data

We collect Data in the following ways:

• Data is given to us by you, and
• Data is collected automatically.

Data That is Given to Us by You

11 Dates will collect your Data in a number of ways, for example:

• When you contact us through the Website, by telephone, post, email, or through any other means;
• When you register with us and set up an account to receive our services,
• When you make payments to us, through this Website or otherwise;
• When you participate in online speed dating events or other community activities,
• In each case, in accordance with this privacy policy.

Data That is Collected Automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

• We automatically collect some information about your visit to the Website. This information helps us make improvements to website content and navigation. It includes your IP address, the date, times, and frequency with which you access the Website, and how you use and interact with its content.
• We will collect your data automatically via cookies, which align with your browser’s cookie settings.

Our Use of Data

We may require any or all of the above Data from time to time to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

• Internal record keeping;
• Improvement of our products/services;
• Transmission by email of marketing materials that may be of interest to you;
• Ensuring the safety and authenticity of users in online speed dating events.

We may use your Data for the above purposes if we deem it necessary for our legitimate interests. If unsatisfied with this, you have the right to object in certain circumstances (see the section headed “Your Rights” below).

Who We Share Data With

We may share your Data with the following groups of people for the following reasons:

• Our employees, agents, and/or professional advisors – For authentication and service provision purposes.

Keeping Data Secure

We will use technical and organisational measures to safeguard your Data, for example:

• A password and a unique username control access to your account;
• We store your Data on secure servers;
• Payment details are encrypted using SSL technology.

Data Retention

Unless a more extended retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy.

Your Rights

You have the following rights concerning your Data:

• Right to access, correct, erase, restrict processing, data portability, and object.
• To exercise any of your rights, please get in touch with us at hello@11dates.co.uk.

Links to Other Websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for their content.

Changes to This Privacy Policy

11 Dates reserves the right to change this privacy policy as we deem necessary from time to time or as required by law. Any changes will be immediately posted on the Website.

Contact Us

You may contact 11 Dates by email at hello@11dates.co.uk.